friendliness at work


I I can’t remember who said it, but it was an extremely profound quote that read, “Hire a kind person and you won’t regret it”. (Human Resources, please inform your management of the need for such recruitment). I’ve read the quote at least twice, trying to form an opinion on the validity of the thought. Having spent two hundred years in the corporate sector, I could clearly see how important and crucial it is to acquire certain qualities as a manager, indeed as a person, in order to be able to push people to perform at their best. Kindness is one such quality that anyone who wants to move mountains must have.

Eric Huffer says in The Passionate Mind: “Kindness can become a motive of its own. We are kind by being kind.” The quality of kindness is not to be confused with sympathy or empathy. The dictionary meaning of sympathy is “feeling of pity and sorrow for another’s misfortune”; Empathy means “the ability to understand and share the feelings of another”; Kindness, on the other hand, is an attitude and means “the quality of being kind, generous, or considerate.” Sympathy and empathy can be passing habits that will one day be used in a particular situation and not deployed unless moved; against that kindness, which is a quality that is intrinsic and innate, and those who are blessed with it are extremely fortunate.

The true feeling of kindness comes when it is involuntary and always spontaneous. Kindness achieves more than harshness can ever do. Leaders and managers need to be duly aware of the fact that a lack of sensitivity towards employees and colleagues deprives them of what they could potentially initiate and see as great effort, achievement, or even sound advice and advice. In fact, by being harsh, managers encourage their superiors not to give them feedback.

Fear of negative reactions prevents colleagues from speaking truthfully and honestly with their managers. It is mostly the manager’s unkind and cruel reactions that go a long way towards creating an environment of fear within a company. Gentleness and kindness can harness and guide wild elephants – when animals respond to kindness, you know that a human heart responds with greater intensity and emotion.

The key element here for managers is that kindness must be granted without being asked; Motivated action would never set a heart burning, but it’s the involuntary responses that matter the most. Being kind is not a favor to the recipient. Kindness does not cause pain or heartburn, care must be taken to remain extremely careful not to dig deeper into the wounds and end up making a new one; worse than the previous one.

Cervantes wrote: “Fair and gentle goes far”. Kind people are thoroughly deaf qualities, and there really is not a grain of serpent in their mental constitution.

No manager should forget that there is no reward or permanent advantage for being rude to colleagues. Colleagues and employees suffer from anxiety for various reasons: some are afraid to enter the manager’s booth and some are petrified by the presence of people around them, there are also those who are afraid and stressed by both possibilities.

Kindness brings a certain nobility to the work environment that allows the individual to find inner peace while taking on the worries related to business generation.

Managers must train themselves to find kindness in toughness. Kindness breeds kindness. A Russian proverb says: A kind word is better than a fat cake. In difficult situations, it is best to use kindness. Unkind and vengeful remarks usually kill the owner while also destroying the recipient’s self-esteem. Generosity is the result of righteous conduct.

“Kindness affects more than severity” (Aesop’s Fables – The Wind and the Sun). There are people in every organization who show evil thoughts in their personality, followed by rude behavior. They carry rudeness on their arms and are usually rude as well. Their knowledge and use of taunts; Your below-the-belt remarks all contribute to dampening the spirit and enthusiasm of the staff.

Colleagues are not looking for pity or sympathy, just understanding. For a lack of it, as a leader, in response to a circumstance that does not meet your expectations, you can crucify the colleague (victim) responsible for it. While possessing the mind of understanding can prevent agitational provocations. A ‘understanding’ manager will be able to spot the manifestation of numerous co-worker predicaments and deal with them with a simple approach.

Charisma of kindness is positive deadly. Kirk Douglas, Gregory Peck and recent stars like Tom Cruise and George Clooney are actors we’d all like to resemble – not just for their screen stardom and good looks; Also because of their “off-screen” image, these men have a friendly disposition that runs rampant in their personalities – their faces reflecting inner goodness. Isn’t Audrey Hepburn’s look the epitome of goodness and grandeur? Doesn’t the image of Mother Teresa reflect bursting kindness? Our inner feelings find their way to reflect on our faces – this mechanism is divine; No man can wear a mask of deceit forever—nor can a manager and an executive.

So in order to look good/beautiful, the heart must be cleansed of the negativity of unkind and reckless behavior. Trust this writer, it works… and works wonders.

Managers who are inherently kind don’t let their personal setbacks become weapons of mass retaliation against anyone and everyone. Such kindness is truly a noble quality.

The author is a veteran banker and freelance columnist


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